Contact Us
Contact Classic Pins
We're Here to Help!
Whether you have a question about an order, shipping, or one of our products, our customer service team is happy to assist you.
✉️ Email Us
customerservice@classicpins.
The fastest way to reach us!
Response Time: We monitor emails throughout the business day and strive to respond as quickly as possible, typically within one business day.
Give Us a Call
Customer Service
Phone: (888) 246-8701
Phone Hours (Eastern Time)
Monday, Tuesday, Thursday & Friday
9:00 AM – 4:00 PM ET
Our team works hard behind the scenes packing and shipping hundreds of orders to collectors around the world. To ensure orders ship as quickly as possible, we have one dedicated customer service representative available to answer phone calls during the hours listed above.
From time to time, another team member may answer phones outside of these hours or on other weekdays, but this is not guaranteed.
If We Miss Your Call
If we're assisting another customer or you're calling outside of our phone hours, please leave us a voicemail.
To help us respond as quickly as possible, please include:
✅ Your name
✅ Your order number (if applicable)
✅ A brief description of your question or concern
✅ The best phone number to reach you
Leaving this information helps us locate your order and provide faster service when we return your call.
✉️ Need the Fastest Response?
Email is the quickest and most efficient way to reach our Customer Service Team.
Our representatives have access to email throughout the day, allowing us to respond much faster than we often can by phone while continuing to process and ship orders.
For the best experience, we recommend:
- Give us a call during our phone hours.
If we're unavailable, leave a detailed voicemail.
Send us an email with your name, order number, and your question.
Using both voicemail and email helps ensure your request is handled as quickly as possible.
You can also use Live Help when a representative is available!
Live Help- found at the bottom left hand corner of any page 
❤️ Thank You!
Thank you for your patience, understanding, and for choosing Classic Pins. We appreciate your support and look forward to helping you add to your collection!