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Help Desk

Help Desk

PHONE ORDERS

Call toll-free and we can help you place your order | 1-866-357-5040

International customers can reach us at 1-203.364.5634

 

CUSTOMER SERVICE

Have an issue? Call our customer service department to speak with a customer service representative, or email customerservice@classicpins.com

Monday - Friday, 8:00 a.m. - 5:00 p.m. ET | 1-866.357.5040

If you are calling from outside the U.S. | 1-203.364.5634

 

How quickly do you ship?

Orders placed before 4:00 eastern time are shipped same business day.  Orders placed after 4:00 are shipped next business day.  Orders place on Saturday and Sunday will ship on Monday.

What shipping method do you use?

We usually ship USPS.  If your order is large, we sometime ship Fedex Ground / Home Delivery.  Express shipments are send Fedex.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club, as well as PayPal.

What kind of security measures are there?

We use a state-of-the-art 128-bit encryption technology to protect your credit card/personal information. Every online transaction you make with us will be 100% safe and secure.

What is your privacy policy?

Protecting your privacy is important to us. It is always your choice whether to provide personal information through the website. Any personal information you provide will be treated with care, and subject to this policy, will not be used or disclosed in ways to which you have not consented. Also, you may opt-out of certain uses and disclosures of your personal information. View our privacy policy.

How will my order be packaged?

We take pride in getting your pins delivered in mint condition.  All pins come on officially licensed backer cards and in plastic polybags.  Your pins will then be sealed in a larger polybag.  Finally your pins will be delivered in a box or our super strong bubble bags.

Where is my order?

If you registered as a customer during checkout, you can simply log in and track your order.  If you checked out as a guest, please contact customer service or refer to the tracking confirmation link sent to your email when your order was shipped.

Why hasn't my order been shipped yet?

Most orders are shipped same business day, but rarely an item is temporarily out of stock or a special market item needs assembly.  If this is the case you will be notified via email.

How do I return an order/item?

Our top priority is to provide the best possible service, and that is why we want to have the best return policy available. If for any reason you are not satisfied with your purchase, you may return the item for a refund. Returns must include a receipt and the items must be in original condition, including tags and labels. Once we receive the returned merchandise, we will credit your account within 10 business days. Shipping charges are not included in the refunded price.

If the return is due to an error on our part, please contact customer service and we will send you a postage page return label.

Do you stock all poducts in large quantities?

We stock all our products which allows us to ship same business day directly from our warehouse in CT which supports our web based sales.  We house larger inventory in our CA warehouse.  If you are looking for large quantities of over 100 pieces, it will ship from CA. For these larger orders, please allow 24-48 hours before your item is shipped.

 

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